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| 1. Online Payment Question |
| • Is that safe to pay online? |
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| Yes. We use well-known
billers to handle all of our online transactions, joining
is as safe as it gets. Your info will be send via industrial
strength unbreakable 128bits secure connection, It would never
been leak out. |
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| • Is there any hiding charge? |
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| Definetly NO.
US dollar $29.95 for every month, that's all. |
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| • How about my privacy? I don't want my family
know what I am doing! |
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| Please take it
easy. We knows that confidentiality is a main concern for
our customers. We never disclose any personal information
to any third party. And on your credit card statement it will
not say anything about our site. It will show our biller's
name. |
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| 2. Membership Management Question |
| • How to cancel my subscription and how to retrieval
my password and transaction details. |
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Billers
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Cancel
Membership
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Retrieve
Information
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E-Mail
Support
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| 3. Downlaod & Playing Questions |
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| • What's the downloading policy. |
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We have high performance dedicated servers for members.
But to protect and benefit most of our members, we have
the following downloading policy:
- Do not share the ID/Pass with any others;
- 2 simultaneous downloading threads are supported;
- A 10GBytes daily downloading limit is enforeced;
Any account violating any of the above terms will be automatically
blocked for 24 hours.
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| • What software do I need to play the movie? |
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| Our movies are
encoded in Windows Media 9 Series format (WMV) and MPEG. If
the latest Microsoft Windows Media Player software is not
already installed on your computer, please download it here
and install. If you are able to view the free sample clip
on the main page, then you are all set. |
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| • What are the average download speed? |
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| Download speed
is varied with the internet connection what you used. A 50k~100k
download speed can be expected for broadband users, and 4~7k
speed for 56k users. |
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| • Is your site update frequently? |
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| Yes, we know this
issue is what custormers concern. The movie gallery is updated FIVE titles per week. |
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| • I like your movies, but I really want to join the clips
to a whole movie, how can I do that? |
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